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Delivery Information

Australia


Your Order Delivery Service Charge Dispatch Time Est Delivery Time
Bikes Tracked Delivery £230.00 Each 28 days* 6-12 working days
E-Bikes Not Available Not Available Not Available Not Available
Parts & Accessories Standard Delivery From £7.00 1-2 working days 6-12 working days
Tracked Delivery From £17.00 1-2 working days 6-12 working days
Frames Tracked Delivery £55.00 Each 2-4 working days 6-12 working days

Bike Delivery

Bikes are normally ready for dispatch on a tracked service within 28 days (due to the increased demand for our bikes add 42 days for Custom Colour orders). Our workshop team will keep you updated with your build progress via email.

Standard Delivery

Standard delivery is available on all parts & accessory orders under 2kg in weight and under £200.00 in value.

Please note: standard delivery is not available on selected bulky items.

Tracked Delivery

Tracked delivery is available on all orders and charges are based on the total weight & value of your order.

Frame Delivery

Frames are normally ready for dispatch within 2-4 working days. All frames are sent via a tracked delivery service.

Further Information

*Estimated delivery times are based on our couriers promise and on rare occasions delivery times can be early or late. Please check your tracking information for the latest updates on your delivery.

When your order is dispatched from our warehouse you will receive a dispatch notification email, this will include your tracking information if you have chosen a tracked service.

You can log into your account to view your order and tracking codes on the My Orders page.

Selected bulky items may incur extra shipping charges. These will be calculated in the basket and at checkout, based on the weight and size of the bulky items.

Where some product pages detail the weight of a product, this weight does not include the products packaging and shipping materials used to deliver your order.

Please note that there may be import duties due on the goods you are buying. We suggest you contact your local customs office to find out if any duties apply.

Overseas Delivery Timescales

Please allow the following delivery times.

Europe 3-7 working days
Rest of the World 6-12 working days

Please note that there may be import duties due on the goods you are buying. We suggest you contact your local customs office to find out if any duties apply.

DTI Distance Selling Regulations

These Government Department of Trade and Industry regulations entitle you to a 7 day 'cooling off' period after you have received the goods you have purchased from us. This regulation is to give you the opportunity to examine the goods you have purchased as you would have when buying in a shop.

If you wish to exercise these rights and cancel your purchase you should return the goods to Ribble Cycles, 363 Leach Place, Walton Summit Centre, Bamber Bridge, Preston, Lancashire, PR5 8AS, United Kingdom within 7 working days from the date after the goods were received by you.

You can only cancel your purchase if the goods are returned to us unused, unmarked and in their original packaging. You will not be reimbursed with any postage or carriage costs.

Click here for more information on returning items to us.

Delivery Terms and Conditions

Time of delivery as indicated above shall not be of the essence

We do everything we can to meet the delivery times as stated above. Delivery times may sometimes be affected by factors beyond our control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay. If we fail to meet the specified delivery date you can either cancel your order and receive a full refund, or continue with the order and accept a refund of any delivery charges.

Should Ribble Cycles be prevented from making any delivery date due to lack or delayed deliveries on the part of its suppliers, or any other event beyond its reasonable control you are entitled to terminate the contract by giving written notice to Ribble Cycles without any compensation or indemnity being due by Ribble Cycles. In any case Ribble Cycles will be entitled to claim payment of all product already supplied to the customer.

We reserve the right to terminate any order where we find our carriers are unable to deliver as part of our agreed standard contract terms

Lost Parcels

We will only refund/redespatch overseas orders that have not been received 20* working days after dispatch.

*We reserve the right to increase these at our discretion e.g. Due to bad weather, at peak times and due to national or international postal disputes.