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Ribble Cycles COVID-19 Update

Nothing is more important to us than the health and well-being of our team and customers.

Ribble Cycles continues to follow the UK Government guidelines to both restrict the spread of the virus and to protect the health of our team and customers.

We have put protective measures in place across the business and will continue to review our position as required.

We are operating at normal capacity, manufacturing and delivering our World Class bikes across all territories within our standard time frames.

To further enhance our online shopping experience at a time when it is not possible to get to one of our retail showrooms, we have made it even easier to get expert advice at home through extended customer service availability hours and new ways of interacting with us.

All of our retail showrooms are now closed until further notice in line with current UK Government guidance. Click and Collect customers will be contacted directly to confirm alternative delivery arrangements.

I would like to personally thank all our team and customers for their ongoing support during this challenging time.

Andy Smallwood (CEO)

Status Update: May 23rd 2020
Order processing HIGH DEMAND
Live experts via video chat AVAILABLE
UK call centre AVAILABLE
International delivery AVAILABLE
Preston Showroom TEMPORARILY CLOSED
Mailbox Showroom TEMPORARILY CLOSED
Bluewater Showroom TEMPORARILY CLOSED
Click & Collect CURRENTLY NOT AVAILABLE
Status Update: May 23rd 2020
Order processing HIGH DEMAND
Live experts via video chat AVAILABLE
UK call centre AVAILABLE
International delivery AVAILABLE
Preston Showroom TEMPORARILY CLOSED
Mailbox Showroom TEMPORARILY CLOSED
Bluewater Showroom TEMPORARILY CLOSED
Click & Collect CURRENTLY NOT AVAILABLE
FAQs

Will my order be affected by the lockdown?

We are currently experiencing a high volume of orders.

If you order an in-stock bike today our bike build time is currently at 21 working days. The ETA for pre-order bikes will be advertised at the time of purchase. Once you have placed your order we will be in regular touch to update you about the progress of your bike build. This may take up to 7 working days.

If you order Parts, Accessories or Clothing, your order will be dispatched within 4 working days.

Is Ribble closed or will you be closing?

We have closed our 3 nationwide showrooms in-line with government guidance, but we continue to operate our central facility according to safe working practices, maintaining social distancing and hygiene practices. We are still accepting orders; building and shipping bikes and operating our standard excellent customer service support.

Will my bike build take longer than quoted to complete?

No, we are not currently experiencing any delays due to the COVID-19 pandemic. Please be aware that you may experience a small delay in receiving the bike from our delivery partner Parcelforce due to the current unprecedented demand on their services.

Once the order has been dispatched, should I expect postage delays?

Due to the global situation, all delivery companies are experiencing unprecedented strains on their networks. It is likely that you may experience a short delay between your bike build being completed and Parcelforce delivering your bike. To help cope with the change in demand, our UK delivery partner Parcelforce have stopped providing delivery timeslots but will continue to confirm a delivery day.

For international deliveries, we have the following updates from our delivery partners -

France

Please note that due to the global COVID-19 situation, our delivery partners in France are not currently delivering on Fridays. Please bear this in mind when ordering for delivery to France.

New Zealand

Due to the global COVID-19 situation, we are currently experiencing delays in shipping bikes to New Zealand. Please speak to our Customer Service team for the latest information on deliveries to New Zealand.

As we learn about any further changes we will update this page accordingly.

Are your stores still open?

No, our showrooms are currently closed in-line with government guidelines. You can still talk to us over the phone, via email or using our innovative video chat feature (don’t worry, we can’t see you!).

Do you know when the stores will re-open?

No, we do not currently have a re-opening date. We will act in accordance with government guidelines to ensure the safety of our teams and customers, and will re-open when the time is right.

Can I order a bike with Click & Collect?

Due to the current situation, store collections from our showrooms in Birmingham, Bluewater and Preston are not currently possible.

What will happen if my order is a Store Collect?

Whilst our showrooms remain closed we are not accepting Store Collect orders. If you have already placed a Store Collect order with us please contact us for more information.

Can I still order a bike?

Yes, we are still accepting and receiving orders. Our workshop and central facility is still operational and we will produce and dispatch your bike as normal.

How can I keep in touch with you?

Follow Ribble Cycles on all the usual social channels, or subscribe to our newsletter for more information, and to stay up-to-date with everything going on at Ribble.

Are the customer service hours still the same?

Yes. Our Customer Service opening hours are available here, and you can access our live video chat feature until 11pm GMT at night!

Is it safe to handle the packaging when the bike is delivered?

Regarding safety around cardboard packaging, we have the following advice regarding receiving parcels from Royal Mail -

Public Health England has advised that there is no perceived increase in risk of contracting COVID-19 by handling post or freight. From experience with other coronaviruses, it is known that these types of viruses don’t survive long on objects, such as letters or parcels.