- Standard Delivery
- Bike Deliveries
- DTI Distance Selling Regulations
- Delivery Terms and Conditions
- Lost Parcels
Expect to receive your order within 6-12 working days. Bikes, Frames and Handbuilt Wheels take longer and are normally ready for Despatch within 5-10 working days. After you have placed your order you can check the order status by logging into the 'my account' section of our website.
|Parts & Accessories (orders over $99)||Free of charge*|
|Parts & Accessories (orders under $99)||From $15.00**|
*Some energy drink, food and gels are bulky and will incur a shipping charge.
** based on weight / volume / value of your order. Our site will calculate this for you and advise you of the charge before you accept the order.
All aerosols and some oils, lubricants and fluids have shipping restrictions against them.
Carriage charges are based on weight, volume and destination. Our site will calculate this for you and advise you of the charge before you accept the order.
Please note that there may be import duties due on the goods you are buying. We suggest you contact your local customs office to find out if any duties apply.
Further details can be found at http://www.border.gov.au/Busi/Duty
- Shipping cost is included in the price of the bike
- Bike prices are shown as exclusive of VAT and may be subject to customs and import taxes. Further details can be found at http://www.border.gov.au/Busi/Duty
- Unlimited customisation
- Excellent value for money
- Tracked postage
- Expert advice – phone / email / live chat
- Local point of contact: 0431272478
Bikes are normally ready for Dispatch within 5-10 working days. After you have placed your order you can check the order status by logging into the 'my account' section of our website. Once a bike has been built you will receive an email to let you know your bike is ready for dispatch, and delivery is usually 5-7 working days. A tracking number can be found for your bicycle in the confirmation email and in the 'My Account' section of the website.
DTI Distance Selling Regulations
These Government Department of Trade and Industry regulations entitle you to a 7 day 'cooling off' period after you have received the goods you have purchased from us. This regulation is to give you the opportunity to examine the goods you have purchased as you would have when buying in a shop.
If you wish to exercise these rights and cancel your purchase you should return the goods to Ribble Cycles, 363 Leach Place, Walton Summit Centre, Bamber Bridge, Preston, Lancashire, PR5 8AS, United Kingdom within 7 working days from the date after the goods were received by you.
You can only cancel your purchase if the goods are returned to us unused, unmarked and in their original packaging. You will not be reimbursed with any postage or carriage costs.
Delivery Terms and Conditions
Time of delivery as indicated above shall not be of the essence
We do everything we can to meet the delivery times as stated above. Delivery times may sometimes be affected by factors beyond our control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay. If we fail to meet the specified delivery date you can either cancel your order and receive a full refund, or continue with the order and accept a refund of any delivery charges.
Should Ribble Cycles be prevented from making any delivery date due to lack or delayed deliveries on the part of its suppliers, or any other event beyond its reasonable control you are entitled to terminate the contract by giving written notice to Ribble Cycles without any compensation or indemnity being due by Ribble Cycles. In any case Ribble Cycles will be entitled to claim payment of all product already supplied to the customer.
We reserve the right to terminate any order where we find our carriers are unable to deliver as part of our agreed standard contract terms
Please note: we will only refund/redespatch overseas orders that have not been received 20* working days after despatch.
*We reserve the right to increase these at our discretion e.g. Due to bad weather, at peak times and due to national or international postal disputes.